Our return policy allows for returns up to 30 days from the original date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot take the product back any longer to offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same "new" & "unused" condition that you received it in. It must also be in the original packaging as well & include any accessories included with the product. We do not take back used or installed Performance or Suspension parts at all, no exceptions. (We are not able to resell a used or installed performance or suspension component)
To complete your return, we require proof of purchase as well. There is a 20-25% restocking fee for any items returned to us, depending on the item. This covers the cost of shipping, packaging, transaction fees, insurance costs, and handling fees to ship and return your item. In certain cases, the restocking fee can be up to 30% depending on the item being returned.
Please do not send your purchase back to the manufacturer, unless we have specifically instructed you to do so. All returns must be approved before you ship an item or items back to us.
There are certain situations where only partial refunds are granted: (If applicable)
Any item returned not in its original condition, damaged or missing parts for reasons not due to our error, will not be eligible for a return, or only a partial refund may be issued. Any item that is returned more than 30 days after delivery will not be eligible for return.
Order Cancelation Request:
As of March 1st, 2020, any orders that are canceled on our website, regardless of the reason for the cancelation, will have a mandatory 3.5% transaction fee deducted from the refund amount. (4% for international credit cards) This is due to the fact that we are not refunded the transaction fee from the credit card processor. This is not a decision made by us, but one that we must enforce.
Custom items cannot be returned upon any condition, unless there is a manufacturer defect with the item itself. Custom items include any item that is painted when ordered, stitched when ordered, or any other item not in stock that is custom made or purchased once you order it. Examples of this would be painted trunk or roof spoilers, custom embroidered products, or any other custom made item, including items special ordered, not listed on our website.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds are processed within 24-48 hours of receiving the item here at our facility.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, and usually appears within 3-5 business days back on your card.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: Sales@K8StingerStore.com.
Sale or discounted items:
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded unless pre-approved by management.
We are able to replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email first to approve the exchange to: Sales@K8StingerStore.com and then send your item to: K8 Stinger Store 10244 Topanga Canyon Blvd. Chatsworth, CA 91311.
To return your product, once approved, you should mail the item to: K8 Stinger Store 10244 Topanga Canyon Blvd. Chatsworth, CA 91311
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If lost in shipment, you are responsible for the cost of that item.